Frequently Asked Questions
Leasing and Application
What does the application and leasing process look like?
Applying at Caliza at the Loop is simple! Browse our available floorplans, select your preferred home, and click Apply Now to begin your online application. Once submitted, our leasing team will review your application and follow up within 24 hours. Upon approval, you will sign your lease electronically and pay your move-in costs to secure your home.
How long does it take for an application to get approved?
Most applications are reviewed within 24-48 of submission. Our leasing team will contact you with a decision and any next steps.
What all do I need to apply?
To complete your application you will need: A valid government-issued photo ID, proof of income (past two bank statements or paystubs), and an application fee per applicant.
What income is required to qualify?
Applicants must have a combined household income of at least 2.5 times the monthly rent. For example, for a $500 apartment, a minimum income of $2,500 per month is required.
What is acceptable proof of income?
We accept: 2-3 most recent pay stubs, most recent tax returns (self-employed), official offer letter on employer letterhead, and bank statements from the last 2 months.
What happens if I'm approved for an apartment but my roommate is not?
If one applicant is approved and another is not, the approved applicant may qualify individually if they meet income requirements on their own. Please contact our leasing office to discuss your options.
Do you offer short-term leases?
Yes. Short-term leases starting at 7 months are available at a premium monthly rate. Contact our leasing office for current availability and pricing.
What lease terms are available?
We offer flexible lease terms ranging from 7-14 months. Current available terms include 7, 8, 9, 10, 11, 12, 13, and 14 months. Contact our leasing office for pricing by term length.
Is there a preferred employer program? If so, who are the preferred employers?
We offer discounts or incentives for employees of military, police officers, and teachers. Contact our leasing team to learn more about your exclusive benefit.
What is the notice requirement to terminate my lease?
A written notice of at least 60 is required prior to your move-out date. Please refer to your lease agreement for full details.
What is your move-in process?
On move-in day, you will use our self-guided move-in process or meet our team to pick up keys, complete a home condition checklist, and review community guidelines. All move-in costs must be paid in full before keys are released. Return your inspection form within 48 hours.
What is your move-out process?
Before moving out, please schedule a walkthrough, return all keys and garage remotes, and ensure the home and yard are in original condition. Deposit processed within 30-60 days per state law.
Do you require a security deposit? How is it determined?
Yes, a security deposit is required at Caliza at the Loop. Please contact the leasing office for more information on the deposit.
Is my security deposit fully refundable?
Your deposit is refundable, minus any deductions for damages beyond normal wear and tear, outstanding balances, or cleaning fees. Refunds are processed within 30-60 days of move-out per applicable state law.
Do you require renter's insurance?
Yes. All residents must maintain renter's insurance with a minimum liability coverage of $100,000. Proof of coverage must be provided prior to or at move-in. We also offer coverage through Foxen.
What tour options are there?
We offer: In-Person Guided Tour with a leasing professional, Self-Guided Tours during leasing hours from 9 A.M. to 5 P.M., and Virtual Tours available anytime at our floor plans page.
What times are available for tours?
Tours are available during leasing office hours: Monday-Friday from 9 A.M. to 5 P.M., Saturday from 10 A.M. to 5 P.M., and Sunday closed.
What size apartments do you offer?
Caliza at the Loop offers 3 bedroom townhomes ranging from approximately 1,626 sq. ft. to 1,680 sq. ft. Townhomes with attached 2-car garages are available. Visit our floor plans page to explore all layouts.
What's the difference between your floorplan options?
There is a 30 sq. ft. difference between our floorplans.
Will I be able to see the actual apartment that I will be renting?
Absolutely -- we will do our best to show you your specific unit.
What is the typical ceiling height of your apartments?
Our apartments feature 10-foot ceilings throughout. Ask our team for availability.
Do any of your floorplans have a den or home office space?
Yes, our TH2 includes a flex space usable as a home office.
What condition will my apartment be in at move-in?
Every home is professionally cleaned and inspected before move-in. Appliances and fixtures will be in like-new condition. Please complete your move-in inspection within 24-48 hours.
Can I request a specific floor or location?
Absolutely! We will note your preferences -- corner lot, specific street, or larger yard. Our team will do their best to match you.
How long will the apartment I want be available?
Availability changes quickly! We recommend submitting your application as soon as possible. Contact our leasing office for current availability.
What happens if my preferred apartment becomes unavailable?
Our leasing team will present you with comparable alternatives matching your preferences.
What is the lease renewal process?
We will notify you approximately 90 before your lease expiration with renewal options. To renew, sign your renewal agreement online or contact the leasing office.
Utilities and Payments
How do I pay rent?
Rent can be paid securely through our resident portal using debit, credit, or ACH bank transfer.
When is rent considered late?
Rent is due on the 1st of each month. A late fee will be applied if rent is not received by the 3rd at midnight.
What other fees am I responsible for?
In addition to monthly rent, residents are responsible for utilities (billed based on usage), amenity fee, pet fees/rent, and renters insurance.
Can I break my lease? If so, what are the stipulations?
Early termination is possible with 60 days of written notice. An early termination fee payback will apply. Please review your lease or contact our office.
When/How should I set up my utilities?
We recommend setting up utilities one week before move-in. Electricity: CPS. Water/Sewer: Caliza at the Loop.
Is the community wired for high-speed internet?
Internet is included as part of the smart bundle per month.
Who are the internet providers?
We provide internet through Gigstream.
Is Wi-Fi available in common areas?
Complimentary Wi-Fi is available in the clubhouse, fitness center, and pool area.
Who do I set up electricity with?
Electricity is provided by CPS. Contact them at CPS Energy. We recommend doing this at least 1 week before move-in.
Is maintenance offered?
Yes! Our professional maintenance team is available to assist Monday-Friday, with emergency maintenance available 24/7.
How do I submit a maintenance or service request?
Submit requests through the resident portal or call our leasing office. For emergencies, call our office and follow the prompts for emergency maintenance.
How long is the average maintenance request?
Standard requests are typically completed within 48 hours. Complex repairs may take longer and we will communicate any delays. Emergencies are prioritized.
Inside Your Home
Do you offer furnished or corporate apartments?
Furnished options are available. Contact our leasing office for availability and pricing.
Do your apartments have in-home laundry?
All homes include a full-size washer and dryer.
What finishes and appliances come standard?
All homes at Caliza at the Loop include stainless steel refrigerator, range, dishwasher, microwave, quartz countertops, and wood-style plank flooring in living areas.
Do apartments have patios/balconies?
All apartments include a private patio/balcony.
Can I have a grill on my patio/balcony?
No. Per fire safety regulations, open-flame or charcoal grills are not permitted on patios or balconies. Community grilling stations are available at the pool.
Can I sublet my apartment or put it on Airbnb?
No. Subletting and short-term rental platforms such as Airbnb, VRBO, or similar services are not permitted per your lease agreement.
Can I paint my walls?
Yes. Paint requests require prior written approval. Any approved colors must be returned to the original color at move-out or a repainting fee will apply.
Can I have shelves, curtains, posters, etc.?
Yes! Standard hanging using nails or small anchors is permitted. Excessive damage beyond normal wear and tear may result in deductions from your security deposit.
What smart home features are available?
Caliza at the Loop includes smart thermostats and keyless entry/smart locks.
Are there USB outlets and modern electrical setups?
No, we do not have USB outlets and modern electrical setups at our community.
What happens if something breaks in my apartment?
Submit a maintenance request through the resident portal (210-633-8198) as soon as possible. Our team will address it within 48 hours. For urgent issues such as a water leak or HVAC failure, call 210-633-8198 immediately.
Community Amenities
What amenities does your community offer?
Caliza at the Loop is a neighborhood-style community with amenities including a community clubhouse/gathering pavilion, resort-style pool, fitness center, dog park and pet wash station, playground/tot lot, and attached garages.
What are the rules for the clubhouse amenities?
Amenity areas are for residents and approved guests only. Full community standards are in your lease and welcome packet.
What are the clubhouse hours?
The clubhouse is open Monday-Saturday from 9 A.M. to 5 P.M. Fitness center hours are 24/7 with key fob access.
Can I reserve the clubhouse for a private party/event? If so, is there a cost?
No, we do not offer reservations of our clubhouse.
What are the pool hours?
The pool is open every day from 9 A.M. to 10 P.M. Hours may be adjusted seasonally. Check the resident portal or contact the office for updates.
Is the pool open all year?
Yes! Open year-round, weather permitting.
Do you have outdoor spaces or green areas?
Yes! We have an outdoor lounge and kitchen, an outdoor recreational area with a playground, and are pet-friendly with a dog park.
Do you have elevators?
No. As a community of two-story townhomes, elevators are not applicable. If you have accessibility needs, please contact our leasing team.
What is the parking like?
Each home includes an attached 2-car garage and/or private driveway. Additional guest and overflow parking is available throughout the community.
Do you offer reserved parking?
Parking is private to each home via your dedicated driveway and garage. Your home's parking is exclusively yours. There is no separate reserved parking program.
What if I have 2 cars or a car and a motorcycle?
Each home includes a 2-car garage and driveway, accommodating 2 vehicles. Additional street parking is available first-come throughout the community. Motorcycles are subject to vehicle count limits.
Does the community offer on-site recycling?
Yes. Recycling is collected. Please follow posted guidelines.
Where do I take my trash?
Trash is collected curbside on Tuesdays. Bins should be placed at the curb and returned to your property after pickup.
Where do my packages get delivered?
Packages are delivered directly to your front door or mailbox.
Are there additional storage options?
No. Additional on-site storage is not currently offered.
Is there somewhere for me to keep my bicycle secured?
Your attached garage is the ideal place to store bicycles securely.
Are there quiet hours?
Yes. Quiet hours are 10 P.M. to 8 A.M. daily. We ask all residents to be respectful of neighbors.
When will I get access to amenities after move-in?
You will have full access to all amenities beginning on your move-in date.
Pets and Guest Policies
Are pets allowed?
Yes! We welcome pets at Caliza at the Loop. We allow up to 2 pets per home. Breed and weight restrictions may apply. See our full pet policy.
What is your pet policy?
We welcome dogs, cats, and other approved pets. Maximum of 2 pets per home. One-time pet fee per pet, monthly pet rent per pet, breed restrictions may apply, and residents must maintain a clean yard including prompt pet waste removal. All pets must be registered through pet screening.
Can I bring guests to the pool and other amenity areas?
Yes! Each resident may bring up to 2 guests at a time. Residents are responsible for ensuring guests follow all community rules. Guests must be accompanied by a resident at all times.
Is there guest parking?
Yes! Guests may use your driveway and designated guest parking areas. Please be mindful of neighbors and avoid blocking driveways or fire lanes.
Your Neighborhood
Are there grocery stores nearby? Are they within walking distance?
The community is designed for car-friendly living. HEB is a short 5-minute drive away.
What local restaurants are nearby?
See our full neighborhood map at our neighborhood map page.
What is the commute like to [major employer/area]?
3 minutes from the highway.
What schools are in the district?
For more options visit GreatSchools.org or contact NEISD directly.